The Modem State on the Status page displays ‘No lock on satellite’. You keep hearing a low pitch tone through the Point & Play tool.
Check if you have a clear line of sight, and no buildings, tree or other obstruction is blocking the path between the dish and the satellite. Select a place with clear line of sight to set up the dish. Also check if your compass is functioning correctly. Try the other pointing carrier if two pointing carriers are available
The Modem State on the Status page displays ‘Wrong satellite’. You keep hearing a low pitch tone through the Point & Play tool.
The dish is not pointed correctly.
Error messages shown on modem web interface,
Error 010, No demodulator lock (The RX indicator LED is off)
The modem is not receiving a signal from the satellite. Check the positioning of the dish and the RX connection between the LNB and the modem. Check that the RX cable is firmly connected at both ends and examine the F connectors to make sure the centre pin is not touching the outer shell of the F connector and that none of the braided shield of the cable is coming into contact with the centre pin.
Error 020, Terminal specific forward carrier lookup is ongoing (Warning LED is on, RX LED is on)
If the message does not disappear within 10 minutes, reset the modem. If the problem persists please contact us to check your account is active on the network.
Error 030, Network lookup failed (Warning LED is on, RX LED is on)
The modem could not login to the satellite network. Check the positioning of the dish and reset the modem. If the problem persists for more than 4 hours please contact us.
Error 040, Synchronisation process failed (Warning LED is on, RX LED is on)
Time synchronisation process failed, this error can be an indication of a general network problem.
Try resetting the modem and if the problem persists for more than 4 hours please contact us.
Error 045, Synchronisation lost (Warning LED is on, RX LED is on)
Time synchronisation was lost, this error can be an indication of a general network problem.
Try resetting the modem and if the problem persists for more than 4 hours please contact us.
Error 050, Network Login Failed (Warning LED is on, RX LED is on)
The modem is getting information from the satellite but is not able to transmit back to it. This means there is a problem with the TX connection from the modem to the LNB. Check that the TX cable is firmly connected at both ends and examine the F connectors to make sure the centre pin is not touching the outer shell of the F connector and that none of the braided shield of the cable is coming into contact with the centre pin.
Error 055, Network Layer configuration failed (Warning LED is on, RX LED is on)
An error occurred during the configuration of the network layers after a valid satellite network login. Reset the modem and contact us if the problem persists.
Error 060, TCP acceleration service failed (Warning LED is on, RX LED is on)
An error is detected in the TCP acceleration service. Try resetting the modem and if the problem persists for more than 4 hours please contact us.
Error 070, Network connectivity lost (Warning LED is on, RX LED is on)
The connectivity with the satellite network is lost. Try resetting the modem and check the dish positioning, if the problem persists for more than 4 hours please contact us.